FAQ and Terms of Use

DVD Format

DVD’s are in a worldwide region-free format and will play in every country. We cannot guarantee delivery if your address is incomplete or incorrect so please check your address. International orders are shipped via airmail and may pass through customs, so please allow time for delivery. If an order is not delivered contact your nearest customs office and post office. We will replace a missing DVD with a HD download digital movie. Our DVD discs are produced to a very high accuracy by one of the largest manufacturers in the USA and checked before they are shipped. We are not responsible for wear and tear, so clean the disc carefully and avoid scratching the surface. Please check your DVD player if you need to change any settings. In some cases you may have to select NTSC format instead of PAL. Should a DVD disc not play correctly please contact us and we will resolve the issue. In this case we will offer a HD digital download version of the movie free of charge. Please note that we do not give refunds for DVD purchases.

HD Digital Download 

Almost all of our movies are high quality 1080p HD movies and are about 2Gb to 2.5Gb file size. You will be able to download your movie from your account page after purchase. This is why you must register during checkout. Your email address is the user ID and you choose a password. You can download your movie up to maximum 10 times during a 3 month period from purchase. Here are some common problems:

Browser Errors: If your browser gives a security warning force the download link if it allows. It is difficult to comply with every browser as they are updated frequently for security issues. However our movies are stored on secure servers by Amazon Web Services and are very secure. Do not download to mobile platforms and telephones as the download link may not work (often phone software will try to stream the link instead of download). Our movie files average 2.5Gb size which may be too large for cellular networks. Use a desktop computer or laptop and save the download movie to your drive.

Download progress fails: Make sure you have a stable internet connection. This is more important than speed. If the connection is interrupted use browsers which allow downloading to continue after the interruption. If the problem continues problem please contact us.

Refunds: Due to piracy concerns we cannot offer refunds on downloads wether partial or complete. So please check your connection before purchase. You have 3 months from the purchase date to download the movie and we suggest you store the download file on a hard-drive or import into iTunes. (Again do not download to mobile devices like phones). Treat the download file like a physical DVD… we cannot replace this if you lose it. All movies are for personal use only within your residence and it is illegal to share movies or transfer them to networks outside your home. (See below).

Copyright and the Law

In recent years, international laws have been strengthened to stop piracy and illegal copying of films. We applaud this move as a respect for the hard work that we put into our work and the substantial financial risks that we take. Without copyright laws, we cannot continue to produce our films. Our films are licensed for single person private viewing in the home. If you wish to show our films in a college or university (classroom), or lending library we require you to purchase a license for public performance. To order movies with a public performance license visit our education website. No copying in full or part is allowed and no distribution by digital means is allowed. This includes any part of the movie uploaded to the internet. Should you wish to use a video clip or trailer please contact us. We are very open to sharing our work, which is better than it being stolen. You will also have good karma.

Payment

We accept the four major credit cards, Visa, Mastercard, American Express and Discovery Card. Your transaction is processed on our secure servers and your information is fully protected and shielded. Payments are made to Empty Mind Films LLC. Your payment information is processed by a leading credit card merchant with a secure online payment gateway. This transaction does not occur on our servers and we do not store any financial information on our website. You can also pay with your Paypal account or use a credit card for a Paypal payment.

We value your security

We value your security and privacy. This site is part of the strongest security network as requested by major banks and credit card processors. It is constantly monitored for a strong safe environment. Below is the shield that ensures your financial information is safe and private. The site is protected by a SSL secure connection. We do not store any financial information on our local servers and neither does our hosting company. Your credit card information is encrypted and only used to verify payment by our bank and card processor and it is then permanently deleted. This means you have to input your card information at each visit or purchase but that is a more secure sytem than having your card information retained. We think you prefer our extra security.

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