Our DVD discs are produced to a very high accuracy by one of the biggest manufacturers in the USA and checked before they are shipped. We cannot be responsible for wear and tear, so we advise that you clean the disc carefully and avoid scratching the surface. Should a DVD disc not play correctly please contact us and we will resolve the issue. In some cases you may have to select NTSC format instead of PAL on your player. Should the DVD not play on your player, in this case we will offer a HD digital download version of the movie free of charge. Please note that we do not give refunds for DVD purchases.
Format and Shipping
DVD’s are in a worldwide region-free format and will play in every country. Please check your DVD player if you need to change any settings. We do our best to make sure your order is delivered correctly and as fast as possible. We cannot guarantee delivery if your address is incomplete or incorrect so please check your address. International orders are shipped via airmail and may pass through customs, so please allow time for delivery. If an order is not delivered contact your nearest customs office and post office. We will replace a missing DVD with a HD download digital movie.
Make sure you have a stable internet connection – this is more important than speed. You have ten attempts to download your movie. If you fail to download your movie due to a technical problem please contact us. Due to piracy and sharing concerns we cannot offer refunds on downloads wether partial or complete. You have six months from the purchase date to download the movie and we suggest you store the download file on a hard-drive or import into iTunes. Please treat the download file like a physical DVD… we do not garantee we can replace a download movie at a later date if you lose it. Do not use a mobile platform such as iPhone or iPad to download the movie – this does not work as the movie is not stored on a drive but streamed. Streaming and download are not the same. We allow the movie to be copied to a spare hard drive for safekeeping but you cannot share or copy the movie for anyone outside your home. All movies are for personal use only within your residence and not for sharing. It is a felony to pirate movies so please consider this important fact.
We accept the four major credit cards, Visa, Mastercard, American Express and Discovery Card. Your transaction is processed on our secure servers and your information is fully protected and shielded. Payments are made to Empty Mind Films LLC. Your payment information is processed by a leading credit card merchant with a secure online payment gateway. This transaction does not occur on our servers and we do not store any financial information on our website. You can also pay with your Paypal account or use a credit card for a Paypal payment.
Copyright and the Law
In recent years, international laws have been strengthened to stop piracy and illegal copying of films. We applaud this move as a respect for the hard work that we put into our work and the substantial financial risks that we take. Without copyright laws, we cannot continue to produce our films. Our films are licensed for single person private viewing in the home. If you wish to show our films in a college or university (classroom), or lending library we require you to purchase a license for public performance. To order movies with a public performance license visit our education website. No copying in full or part is allowed and no distribution by digital means is allowed. This includes any part of the movie uploaded to the internet. Should you wish to use a video clip or trailer please contact us. We are very open to sharing our work, which is better than it being stolen. You will also have good karma.
We value your security
We value your security and privacy. This site is part of the strongest security network as requested by major banks and credit card processors. It is constantly monitored for a strong safe environment. Below is the shield that ensures your financial information is safe and private. The site is protected by a SSL secure connection. We do not store any financial information on our local servers and neither does our hosting company. Your credit card information is encrypted and only used to verify payment by our bank and card processor and it is then permanently deleted. This means you have to input your card information at each visit or purchase but that is a more secure sytem than having your card information retained. We think you prefer our extra security.