HD Digital Download
Almost all of our movies are high quality 1080p HD movies and are about 2Gb to 2.5Gb file size. You can download your movie from your account or from the link on your email receipt. This is why you are required to register during checkout. Your email address is the user ID and you choose a password. Important: You can download your movie up to a maximum 10 times during a six month period from purchase. Treat your movie file like a DVD disc and keep it safe… we cannot replace lost movies that are over six months old. We recommend importing the movie into your movie player, like iTunes so you do not lose it.
Downloading our movie: Make sure you have a stable internet connection. This is more important than speed. If the connection is interrupted use browsers which can resume the download after interruption. Please do not download to mobile devices or phones. Phones and tablets can mistake the movie download as a streaming file and when you watch the movie, you may be downloading the file again without realizing it. This will use up your allotted 10 downloads. Use a desktop computer or laptop and save the download movie to your drive. If you use a mobile device to download, then immediately transfer the movie to a drive for safekeeping or import into iTunes or media player. If there is a problem please contact us using this form.
Refunds: Due to piracy concerns we cannot offer refunds on downloads wether partial or complete. So please check your connection before purchase. You have six months from the purchase date to download the movie and we suggest you store the download file on a hard-drive or import into iTunes. (Do not download to mobile devices). Treat the download file like a physical DVD… we cannot replace this if you lose it without a charge. All movies are for personal use only within your residence and it is illegal to share movies or transfer them to networks outside your home.
DVD’s are in a worldwide region-free format and will play in every country. We cannot guarantee delivery if your address is incomplete or incorrect so please check your address. International orders are shipped via airmail and may pass through customs, so please allow time for delivery. If an order is not delivered contact your nearest customs office and post office. We will replace a missing DVD with a HD download digital movie. Our DVD discs are produced to a very high accuracy by one of the largest manufacturers in the USA and checked before they are shipped. We are not responsible for wear and tear, so clean the disc carefully and avoid scratching the surface. Please check your DVD player if you need to change any settings. In some cases you may have to select NTSC format instead of PAL. Should a DVD disc not play correctly please contact us and we will resolve the issue. In this case we will offer a HD digital download version of the movie free of charge. Please note that we do not give refunds for DVD purchases.
Subtitles & Language
All our movies carry subtitles in English where required. When characters are speaking Chinese or Japanese for example, English subtitles will appear. At this time we do not support other subtitle languages.
Copyright and the Law
In recent years, international laws have been strengthened to stop piracy and illegal copying of films. We applaud this move as a respect for the hard work that we put into our work and the substantial financial risks that we take. Without copyright laws, we cannot continue to produce our films. Our films are licensed for single person private viewing in the home. If you have friends who wish to watch our films please encourage them to buy their own copy so we can continue to produce them in the future. If you wish to show our films in a college or university (classroom), or lending library we require you to purchase a license for public performance. To order movies with a public performance license please contact us. No copying in full or part is allowed and no distribution by digital means is allowed. This includes any part of the movie uploaded to the internet. Should you wish to use a video clip or trailer please contact us. We are very open to sharing our work, which is better than it being stolen. You will also have good karma. Remember it is illegal to copy or share a movie.
We accept the four major credit cards, Visa, Mastercard, American Express and Discovery Card. Your transaction is processed on our secure servers and your information is fully protected and shielded. Payments are made to Empty Mind Films LLC. Your payment information is processed by a leading credit card merchant with a secure online payment gateway. This transaction does not occur on our servers and we do not store any financial information on our website. You can also pay with your Paypal account or use a credit card for a Paypal payment.
We value your security
We value your security and privacy. This site is part of the strongest security network as requested by major banks and credit card processors. It is constantly monitored for a strong safe environment. Below is the shield that ensures your financial information is safe and private. The site is protected by a SSL secure connection. We do not store any financial information on our local servers and neither does our hosting company. Your credit card information is encrypted and only used to verify payment by our bank and card processor and it is then permanently deleted. This means you have to input your card information at each visit or purchase but that is a more secure sytem than having your card information retained. We think you prefer our extra security.